Last Updated: May 12, 2015
This article helps you troubleshoot low internal memory issues on your Samsung Galaxy S 4.
You may have low internal memory issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues arise when you have too many applications on your Samsung Galaxy S® 4 or when you need to clear your application cache.
Use Sprint Zone to determine if your phone has low memory.
Uninstall unused applications.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your Samsung Galaxy S 4 comes with some pre-installed applications that you can't uninstall.
Clear application cache.
Each application has a cache of temporary files that may be taking up memory.
Try clearing the application cache from your larger applications to free up space.
Continue to clear the cache on the rest of your apps.
You may not be able to clear the cache for every application.
Rarely, an application may not function as expected afterward.
Be sure you clear only the application cache and not the application data.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize device performance, be sure your Samsung Galaxy S 4 is running the most recent device software. Check for software updates.