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Troubleshoot issues related to low internal memory on your Samsung M400

Last Updated: May 16, 2014

This article helps you troubleshoot low internal memory issues on your Samsung M400.

You may have low internal memory issues if your device is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications or files on your Samsung M400™.

  1. Verify your Samsung M400 has available memory.

    1. From the home screen, press the Center key.
    2. Scroll to Settings/Tools and press the Center key.
    3. With Settings highlighted, press the Center key.
    4. Scroll to Phone Information and press the Center key.
    5. Scroll to Memory Status and press the Center key.
    6. Total available memory displays.
  2. Clear the browser cache.

    Clear the browser cache to free up memory.

  3. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Samsung M400 comes with some pre-installed applications that you can't uninstall.

  4. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key to turn your Samsung M400 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung M400 back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung M400 is running the most recent device software. Check for software updates.

If you're still having issues, please make an appointment at a nearby Sprint Repair center for more help.

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