Last Updated: Nov 16, 2013
The following steps and advice can be used to help identify the underlying cause of the issue and resolve it. After completing each step, test to see if the problem still occurs. If so, proceed to the following step.
Check that the device is connected to the data network and update the data profile. Open Sprint Zone, then browse to Help > I Need Help. If a Cverage Update warning appears, tap Coverage Update to update the PRL.
Flight mode disables the device's ability to send or receive any type of wireless transmission. If flight mode is turned on, the device will not connect to the Sprint network. If flight mode is turned on, turn it off. To do so, follow these instructions. If this did not resolve the problem, move on to the next step.
If the device has low signal strength, Sprint may not offer coverage in that particular area. Refer to the nationwide coverage map and determine if coverage is available.
This process will re-establish the device's connection to the Sprint network and delete any temporary files that may be causing the problem. To perform a soft reset, turn the device off and remove the battery. After 30 seconds, reinsert the battery and turn the device back on. If a soft reset did not solve the problem, then move on to the next step.
If yes, or you do not know, please contact Sprint Customer Care for assistance. If no, please visit the nearest Sprint Service Center to have your phone checked by a Sprint Technician. Click here to find a center near you and schedule an appointment.
Note: To optimize device performance, ensure the device is running the most recent device software. To check for software updates, follow these instructions.
If you are still having issues, please contact Sprint Customer Care for assistance.