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Troubleshoot issues related to making and receiving calls on your AIRAVE 2.5+

Last Updated: May 16, 2014

This article helps troubleshoot making or receiving calls on your AIRAVE 2.5+.

The device connected to the AIRRAVE 2.5+ may be experiencing call issues if it has:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Determine if coverage is available at your current location.

    Refer to the Sprint coverage map and see if your location is within Sprint AIRAVE coverage.

  2. Verify your AIRAVE 2.5+ is connected to the Sprint network.

    If your AIRAVE 2.5+ is connected to the Sprint network, the Broadband, GPS, Network, and Mobile LEDs are all solid green.

  3. Perform a soft reset.

    A soft reset reconnects your AIRAVE 2.5+ to the Sprint network.

    1. Unplug the Power cable from your device.
    2. After 30 seconds, plug the power cable back into the device.
    3. Turn your device back on.

If you're still having issues, please contact Sprint AIRAVE Support at (866) 556- 7310.

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