Last Updated: May 16, 2014
This article helps troubleshoot making or receiving calls on your Apple iPhone 5s.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.
Verify that mobile data is enabled.
Verify your Apple iPhone 5s is connected to the Sprint network using Safari.
Some features and applications require a data connection to work properly.
Verify if coverage is available at your current location.
If your Apple iPhone 5s has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset reconnects your Apple iPhone 5s to the Sprint network.
Do you know if other Sprint customers are experiencing the same issue in the same location?
Note: To optimize device performance, be sure your Apple iPhone 5s is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.