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Troubleshoot issues related to making and receiving calls on your BlackBerry Q10

Last Updated: Aug 22, 2014

This article helps troubleshoot making or receiving calls on your BlackBerry Q10.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.

    Turn airplane mode off.

  2. Verify your BlackBerry® Q10 is connected to the Sprint network.

    1. From the home screen, swipe to and tap Settings.
    2. Tap Network and Connections.
    3. Tap Mobile Network.
    4. Tap the Mobile Network slider to On.
  3. Verify if coverage is available at your current location.

    If your BlackBerry Q10 has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your BlackBerry Q10 to the Sprint network.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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