Last Updated: Nov 15, 2013
This article helps troubleshoot making or receiving calls on your BlackBerry Q10.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.
Verify your BlackBerry® Q10 is connected to the Sprint network.
Be sure mobile data is enabled. The Wi-Fi hotspot requires a data connection to work properly.
Verify if coverage is available at your current location.
If your BlackBerry Q10 has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset reconnects your BlackBerry Q10 to the Sprint network.
Do you know if other Sprint customers are experiencing the same issue in the same location?
Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.