Last Updated: May 16, 2014
This article helps troubleshoot making or receiving calls on your HTC 8XT.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify flight mode is turned off.
Flight mode is a feature that prevents your phone from sending or receiving a wireless transmission.
Update the network profile.
Verify if coverage is available at your current location.
If your HTC 8XT has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset reconnects your HTC 8XT to the Sprint network.
Do you know if other Sprint customers are experiencing the same issue in the same location?
Note: To optimize phone performance, be sure your HTC 8XT is running the most recent phone software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.