Troubleshoot issues related to making and receiving calls on your HTC 8XT

Last Updated: Dec 24, 2014

This article helps troubleshoot making or receiving calls on your HTC 8XT.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls


These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify flight mode is turned off.

    Flight mode is a feature that prevents your phone from sending or receiving a wireless transmission.

    Turn flight mode off.

  2. Update the network profile.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap network profile.
    4. Tap update profile.
    5. Your phone automatically updates and configures the network profile.
    6. After it completes, tap done.
    7. You've now updated the network profile.
  3. Verify if coverage is available at your current location.

    If your HTC 8XT has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your HTC 8XT to the Sprint network.

    1. Press and hold the Power/Lock key until your HTC 8XT turns off.
    2. Your phone restarts.
    3. After it restarts, test your phone to see if the issue is resolved.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize phone performance, be sure your HTC 8XT is running the most recent phone software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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