Tips

Troubleshoot issues related to making and receiving calls on your Kyocera KONA

Last Updated: Nov 15, 2013

This article helps troubleshoot making or receiving calls on your Kyocera KONA.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.

    Turn airplane mode off.

  2. Verify your Kyocera KONA™ is connected to the Sprint network.

    Be sure your Kyocera KONA is connected to the Sprint voice network.

    1. From the home screen, press the OK key.
    2. Scroll to Settings and press the OK key.
    3. Scroll to Others and press the OK key.
    4. Scroll to Data Settings and press the OK key.
    5. Scroll to Update Data Profile and press the OK key.
  3. Verify if coverage is available at your current location.

    If your Kyocera KONA has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your Kyocera KONA to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your Kyocera KONA is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

Be the first to Rate this article

My rating

Contact us

Find a store


Recently Viewed