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Troubleshoot issues related to making and receiving calls on your Nexus S 4G

Last Updated: May 28, 2014

This article helps troubleshoot making or receiving calls on your Nexus S 4G from Google.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.

    Turn airplane mode off.

  2. Verify your Nexus S™ 4G from Google is connected to the Sprint network.

    Be sure your Nexus S 4G from Google is connected to the Sprint voice network.

    1. Place a phone call.
    2. If the phone call fails, update the profile.
    3. Test your device to see if the issue is resolved.
  3. Verify if coverage is available at your current location.

    If your Nexus S 4G from Google has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your Nexus S 4G from Google to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn off your Nexus S 4G from Google.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Nexus S 4G from Google back on.
    4. Test your device to see if the issue is resolved.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your Nexus S 4G from Google is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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