Last Updated: Nov 15, 2013
This article helps troubleshoot making or receiving calls on your Samsung ATIV S Neo.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.
Enable mobile data.
Update the network profile.
Verify if coverage is available at your current location.
If your Samsung ATIV S Neo has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset reconnects your Samsung ATIV S Neo to the Sprint network.
Do you know if other Sprint customers are experiencing the same issue in the same location?
Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.