Tips

Troubleshoot issues related to making and receiving calls on your Samsung ATIV S Neo

Last Updated: Nov 15, 2013

This article helps troubleshoot making or receiving calls on your Samsung ATIV S Neo.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.

    Turn airplane mode off.

  2. Enable mobile data.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap cellular.
    4. Tap Data connection.
    5. To enable mobile data, tap on.
    6. You've now enabled mobile data.
  3. Update the network profile.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap network profile update.
    4. Tap update profile.
    5. Your phone automatically updates and configures the network profile.
    6. After it completes, tap done.
    7. You've now updated the network profile.
  4. Verify if coverage is available at your current location.

    If your Samsung ATIV S Neo has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  5. Perform a soft reset.

    A soft reset reconnects your Samsung ATIV S Neo to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  6. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

Be the first to Rate this article

My rating

Contact us

Find a store


Recently Viewed