Last Updated: Jul 04, 2014
This article helps troubleshoot making or receiving calls on your Samsung Galaxy Mega.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your phone from sending or receiving a wireless transmission.
Verify your Samsung Galaxy Mega™ is connected to the Sprint network using Sprint Zone.
Be sure your Samsung Galaxy Mega is connected to the Sprint voice network to make or receive calls.
Verify if coverage is available at your current location.
If your Samsung Galaxy Mega has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy Mega to the Sprint network.
Do you know if other Sprint customers are experiencing the same issue in the same location?
Note: To optimize device performance, be sure your Samsung Galaxy Mega is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.