Tips

Troubleshoot issues related to mobile hotspots and your Apple iPhone 5s

Last Updated: Nov 15, 2013

This article helps troubleshoot mobile hotspot issues on your Apple iPhone 5s.

You may have mobile hotspot issues if you:

  • See Error 67 on your Apple iPhone 5s
  • Can't connect another device to your Apple iPhone 5s mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Apple iPhone 5s.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify that mobile data is enabled.

    1. From the home screen, tap Settings.
    2. Tap Cellular.
    3. Next to Cellular Data, tap the toggle switch to enable mobile data.
  3. Verify your Apple iPhone 5s is connected to the Sprint network using Safari.

    Some features and applications require a data connection to work properly.

    1. From the home screen, tap Safari.
    2. Try to browse to a web page.
    3. If the data connection fails, update the profile.
    4. Test your device to see if the issue is resolved.
  4. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to your My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Apple iPhone 5s mobile hotspot with other devices.

  5. Perform a soft reset.

    A soft reset reconnects your Apple iPhone 5s to the Sprint network.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 5s restarts.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Apple iPhone 5s is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Apple iPhone 5s or make an appointment at a convenient Sprint Repair center for more help.

Be the first to Rate this article

My rating

Contact us

Find a store


Recently Viewed