Last Updated: Nov 15, 2013
This article helps troubleshoot mobile hotspot issues on your Apple iPhone 5s.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Apple iPhone 5s.
Verify that mobile data is enabled.
Verify your Apple iPhone 5s is connected to the Sprint network using Safari.
Some features and applications require a data connection to work properly.
Verify your subscription has an active mobile hotspot add-on.
On sprint.com, log in to your My Sprint to verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your Apple iPhone 5s mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Apple iPhone 5s to the Sprint network.
Note: To optimize device performance, be sure your Apple iPhone 5s is running the most recent device software. Check for software updates.