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Troubleshoot issues related to mobile hotspots and your BlackBerry Q10

Last Updated: May 16, 2014

This article helps troubleshoot mobile hotspot issues on your BlackBerry Q10.

You may have mobile hotspot issues if you:

  • See Error 67 on your BlackBerry® Q10
  • Can't connect another device to your BlackBerry Q10 mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your BlackBerry Q10.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your BlackBerry Q10 is connected to the Sprint network.

    Be sure mobile data is enabled. The Wi-Fi hotspot requires a data connection to work properly.

    1. From the home screen, swipe to and tap Settings.
    2. Tap Network and Connections.
    3. Tap Mobile Network.
    4. Tap the Mobile Network slider to On.
    5. Tap the Data Services slider to On.
    6. You've now enabled mobile data.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your BlackBerry Q10 mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your BlackBerry Q10 to the Sprint network.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the BlackBerry Q10 or make an appointment at a convenient Sprint Repair center for more help.

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