Troubleshoot issues related to mobile hotspots and your HTC 8XT

Last Updated: Dec 24, 2014

This article helps troubleshoot mobile hotspot issues on your HTC 8XT.

You may have mobile hotspot issues if you:

  • See Error 67 on your HTC® 8XT
  • Can't connect another phone to your HTC 8XT mobile hotspot
  • Connect to the mobile hotspot but can't browse


These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your HTC 8XT.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Enable mobile data.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap cellular + SIM.
    4. Under Data connection, tap the toggle switch to On.
    5. You've now enabled mobile data.
  3. Update the network profile.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap network profile.
    4. Tap update profile.
    5. Your phone automatically updates and configures the network profile.
    6. After it completes, tap done.
    7. You've now updated the network profile.
  4. Verify your subscription has an active mobile hotspot add-on.

    On, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your HTC 8XT mobile hotspot with other phones.

  5. Perform a soft reset.

    A soft reset reconnects your HTC 8XT to the Sprint network.

    1. Press and hold the Power/Lock key until your HTC 8XT turns off.
    2. Your phone restarts.
    3. After it restarts, test your phone to see if the issue is resolved.

Note: To optimize phone performance, be sure your HTC 8XT is running the most recent phone software. Check for software updates.

If you're still having issues, please try our community pages for the HTC 8XT or make an appointment at a nearby Sprint Repair center for more help.

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