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Troubleshoot issues related to mobile hotspots and your HTC One max

Last Updated: Nov 19, 2014

This article helps troubleshoot mobile hotspot issues on your HTC One max.

You may have mobile hotspot issues if you:

  • See Error 67 on your HTC One® max
  • Can't connect another device to your HTC One® max mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your HTC One max.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon.
    2. Tap Settings.
    3. Tap to ON or OFF switch next to Mobile data.
  3. Verify your HTC One max is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  4. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your HTC One max mobile hotspot with other devices.

  5. Perform a soft reset.

    A soft reset reconnects your HTC One max to the Sprint network.

    1. Press and hold the Power and Volume Up keys until your phone resets.

Note: To optimize device performance, be sure your HTC One max is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the HTC One max or make an appointment at a convenient Sprint Repair center for more help.

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