Last Updated: Nov 19, 2014
This article helps troubleshoot mobile hotspot issues on your Motorola Photon Q 4G LTE.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Motorola Photon Q 4G LTE.
Verify your Motorola Photon Q 4G LTE is connected to the Sprint network using Sprint Zone.
Be sure mobile data is enabled and functioning for mobile hotspot to work properly.
Verify your subscription has an active mobile hotspot add-on.
On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your Motorola Photon Q 4G LTE mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Motorola Photon Q 4G LTE to the Sprint network.
Note: To optimize device performance, be sure your Motorola Photon Q 4G LTE is running the most recent device software. Check for software updates.