Tips

Troubleshoot issues related to mobile hotspots and your Samsung Galaxy S4

Last Updated: Nov 19, 2013

This article helps troubleshoot mobile hotspot issues on your Samsung Galaxy S4.

You may have mobile hotspot issues if you:

  • See Error 67 on your Samsung Galaxy S®4
  • Can't connect another device to your Samsung Galaxy S4 mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Samsung Galaxy S4.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your Samsung Galaxy S4 is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Data Network.
    5. Your data connection status displays.
    6. Tap Update Profile. This may fix an error 67.
    7. After the profile update is complete, tap OK.
    8. Test your device to see if the issue is resolved.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Samsung Galaxy S4 mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy S4 to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S4 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung Galaxy S4 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung Galaxy S4 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy S4 or make an appointment at a nearby Sprint Repair center for more help.

Be the first to Rate this article

My rating

Contact us

Find a store


Recently Viewed