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Troubleshoot issues related to mobile hotspots and your Samsung Galaxy S 4

Last Updated: Oct 30, 2014

This article helps troubleshoot mobile hotspot issues on your Samsung Galaxy S 4.

You may have mobile hotspot issues if you:

  • See Error 67 on your Samsung Galaxy S® 4
  • Can't connect another device to your Samsung Galaxy S 4 mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Samsung Galaxy S 4.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your Samsung Galaxy S 4 is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Data Network.
    5. Your data connection status displays.
    6. Tap Update Profile. This may fix an error 67.
    7. After the profile update is complete, tap OK.
    8. Test your device to see if the issue is resolved.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Samsung Galaxy S 4 mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy S 4 to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S 4 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung Galaxy S 4 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung Galaxy S 4 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy S 4 or make an appointment at a nearby Sprint Repair center for more help.

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