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Troubleshoot issues related to mobile hotspots and your Samsung Galaxy S 4 mini

Last Updated: Nov 15, 2013

This article helps troubleshoot mobile hotspot issues on your Samsung Galaxy S 4 mini.

You may have mobile hotspot issues if you:

  • See Error 67 on your Samsung Galaxy S® 4 mini
  • Can't connect another device to your Samsung Galaxy S 4 mini mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Samsung Galaxy S 4 mini.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify mobile data is enabled.

    1. From the home screen, tap the Menu key.
    2. Tap Settings.
    3. From the Connections tab, tap More networks.
    4. Tap Mobile networks.
    5. Tap to check Mobile data.
  3. Verify your Samsung Galaxy S® 4 mini is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Scroll to and tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Data Network.
    5. Your data connection status displays.
    6. Tap Update Profile.
    7. After the profile update is complete, tap OK.
  4. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Samsung Galaxy S 4 mini mobile hotspot with other devices.

  5. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy S 4 mini to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Samsung Galaxy S 4 mini is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy S 4 mini or make an appointment at a convenient Sprint Repair center for more help.

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