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Troubleshoot issues related to mobile hotspots and your Samsung Galaxy Tab 2 10.1

Last Updated: May 16, 2014

This article helps troubleshoot mobile hotspot issues on your Samsung Galaxy Tab 2 10.1.

You may have mobile hotspot issues if you:

  • See Error 67 on your Samsung Galaxy Tab® 2 10.1
  • Can't connect another device to your Samsung Galaxy Tab 2 10.1 mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Samsung Galaxy Tab 2 10.1.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your Samsung Galaxy Tab 2 10.1 is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Tap Help.
    3. Tap My Device.
    4. Your connection status displays below Wireless & Networks.
    5. Tap the Back key.
    6. Scroll to and tap Update Profile. This may fix an error 67.
    7. Test your device to see if the issue is resolved.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Samsung Galaxy Tab 2 10.1 mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy Tab 2 10.1 to the Sprint network.

    1. From the home screen, press and hold the Power key.
    2. Release the Power key when the screen turns off.
    3. Your Samsung Galaxy Tab 2 10.1 will restart.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung Galaxy Tab 2 10.1 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy Tab 2 10.1 or make an appointment at a nearby Sprint Repair center for more help.

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