Last Updated: Jun 21, 2014
This article helps troubleshoot mobile hotspot issues on your Sprint Optik 2.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Sprint Optik 2.
Verify mobile data is enabled.
Verify your Sprint Optik 2 is connected to the Sprint network using Sprint Zone.
Verify your subscription has an active mobile hotspot add-on.
On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your Sprint Optik 2 mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Sprint Optik 2 to the Sprint network.
Note: To optimize device performance, be sure your Sprint Optik 2 is running the most recent device software. Check for software updates.