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Troubleshoot issues related to mobile hotspots and your Sprint Optik 2

Last Updated: Jun 21, 2014

This article helps troubleshoot mobile hotspot issues on your Sprint Optik 2.

You may have mobile hotspot issues if you:

  • See Error 67 on your Sprint Optik 2
  • Can't connect another device to your Sprint Optik 2 mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Sprint Optik 2.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify mobile data is enabled.

    1. From the home screen, tap the Settings icon.
    2. Tap Data usage.
    3. To enable mobile data, tap the Mobile data switch to ON.
  3. Verify your Sprint Optik 2 is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Data Network.
    5. Your data connection status displays.
    6. Tap Update Profile.
    7. After the profile update is complete, tap OK.
  4. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Sprint Optik 2 mobile hotspot with other devices.

  5. Perform a soft reset.

    A soft reset reconnects your Sprint Optik 2 to the Sprint network.

    1. Press and hold the Power key until your device restarts.

Note: To optimize device performance, be sure your Sprint Optik 2 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Sprint Optik 2 or contact ZTE Corporation: Toll Free - (877) 817-1759 or http://wwwen.zte.com.cn/en/ for more help.

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