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Troubleshoot issues related to mobile hotspots and your ZTE Fury

Last Updated: May 16, 2014

This article helps troubleshoot mobile hotspot issues on your ZTE Fury.

You may have mobile hotspot issues if you:

  • See Error 67 on your ZTE Fury™
  • Can't connect another device to your ZTE Fury mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your ZTE Fury.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your ZTE Fury is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Tap Help.
    3. Tap I Need Help.
    4. This automatically checks the voice and data connections.
    5. Tap Update Profile. This may fix an error 67.
    6. After the update is complete, tap OK.
    7. Test your device to see if the issue is resolved.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your ZTE Fury mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your ZTE Fury to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your ZTE Fury off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your ZTE Fury back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your ZTE Fury is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the ZTE Fury or make an appointment at a nearby Sprint Repair center for more help.

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