Last Updated: May 16, 2014
This article helps troubleshoot mobile hotspot issues on your Samsung Galaxy S II.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Samsung Galaxy S II.
Verify your Samsung Galaxy S II is connected to the Sprint network using Sprint Zone.
Be sure mobile data is enabled and functioning for mobile hotspot to work properly.
Verify your subscription has an active mobile hotspot add-on.
On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your Samsung Galaxy S II mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy S II to the Sprint network.
Note: To optimize device performance, be sure your Samsung Galaxy S II is running the most recent device software. Check for software updates.