Last Updated: Mar 13, 2015
This article helps troubleshoot sending or receiving multimedia messages.
You may have this issue if your device is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify that mobile data is enabled.
Verify your Apple iPhone 5c is connected to the Sprint network using Safari.
Some features and applications require a data connection to work properly.
Do you see an error message that says the media file is too large?
Try reducing the size of the file with a compatible editing program available in Apple App Store. You can also try to send the file via email. Email providers usually have a higher file size limit.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Note: To optimize device performance, be sure your Apple iPhone 5c is running the most recent device software. Check for software updates.