Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
If your BlackBerry Bold 9930 is not able to send or receive any kind of data (browsing, messages, or emails), it may not be registered to the BlackBerry service.
If your BlackBerry Bold 9930 still can't connect to data, troubleshoot data connectivity issues.
Try reducing the size of the file with a compatible editing program available in App World™.
You can also try to send the file via email. Email providers usually have a higher file size limit.
A soft reset reconnects your BlackBerry Bold 9930 to the Sprint network.
Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.