Tips

Troubleshoot issues related to multimedia messages (MMS) on your BlackBerry Bold 9930

Last Updated: Nov 15, 2013

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your device is unable to:
  • Send or receive multimedia messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your BlackBerry® Bold™ 9930 is registered to the BlackBerry service.

    If your BlackBerry Bold 9930 is not able to send or receive any kind of data (browsing, messages, or emails), it may not be registered to the BlackBerry service.

    Connect to the BlackBerry service (Register Now).

    If your BlackBerry Bold 9930 still can't connect to data, troubleshoot data connectivity issues.

  2. Do you see an error message that says the media file is too large?

    Try reducing the size of the file with a compatible editing program available in App World™.
    You can also try to send the file via email. Email providers usually have a higher file size limit.

  3. Perform a soft reset.

    A soft reset reconnects your BlackBerry Bold 9930 to the Sprint network.

    1. Press and hold the Power key to turn your BlackBerry Bold 9930 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your BlackBerry Bold 9930 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.

If you're still having issues, try our community pages for BlackBerry devices or contact Sprint Customer Care for more help.

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