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Troubleshoot issues related to multimedia messages (MMS) on your LG Rumor Reflex S

Last Updated: May 16, 2014

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your device is unable to:

  • Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your LG Rumor Reflex S™ is connected to the Sprint network.

    Be sure your LG Rumor Reflex S is connected to the Sprint voice network to send or receive multimedia messages.

    1. Place a phone call.
    2. If you're unable to complete the call, update the profile.
    3. Test your device to see if the issue is resolved.

    If your LG Rumor Reflex S still can't connect to data, troubleshoot data connectivity.

  2. Do you see an error message that says the media file is too large?

    Try to send the file via email. Email providers usually have a higher file size limit.
  3. Perform a soft reset.

    A soft reset reconnects your LG Rumor Reflex S to the Sprint network.

    1. Press and hold the Power key to turn your LG Rumor Reflex S off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your LG Rumor Reflex S back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your LG Rumor Reflex S is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the LG Rumor Reflex S or contact Sprint Customer Care for more help.

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