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Troubleshoot issues related to multimedia messages (MMS) on your Motorola Admiral

Last Updated: May 16, 2014

Troubleshoot multimedia messages

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your device is unable to:

  • Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Motorola Admiral™ is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for multimedia messages to work properly.

    1. From the home screen, tap the Launcher icon.
    2. Scroll to and tap Sprint Zone.
    3. Tap Help.
    4. Tap I Need Help.
    5. This automatically checks the voice and data connections.
    6. If either connection fails, tap Update Profile.
    7. Test your device to see if the issue is resolved.

    If your Motorola Admiral still can't connect to data, troubleshoot data connectivity.

  2. Do you see an error message that says the media file is too large?

    Try reducing the size of the file with a compatible editing program available in Google Play Store™.

    You can also try to send the file via email. Email providers usually have a higher file size limit.

  3. Perform a soft reset.

    A soft reset reconnects your Motorola Admiral to the Sprint network.

    1. Press and hold the Power key and tap Power off to turn your Motorola Admiral off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your Motorola Admiral back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Motorola Admiral is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola Admiral or contact Sprint Customer Care for more help.

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