Last Updated: Nov 15, 2013
This article helps troubleshoot sending or receiving multimedia messages.
You may have this issue if your device is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Motorola Photon™ Q 4G LTE is connected to the Sprint network using Sprint Zone.
Be sure mobile data is enabled and functioning for multimedia messages to work properly.
If your Motorola Photon Q 4G LTE still can't connect to data, troubleshoot data connectivity.
Do you see an error message that says the media file is too large?
Try reducing the size of the file with a compatible editing program available in Google Play Store™.
You can also try to send the file via email. Email providers usually have a higher file size limit.
Perform a soft reset.
A soft reset reconnects your Motorola Photon Q 4G LTE to the Sprint network.
Note: To optimize device performance, be sure your Motorola Photon Q 4G LTE is running the most recent device software. Check for software updates.