Last Updated: May 16, 2014
This article helps troubleshoot sending or receiving multimedia messages.
You may have this issue if your phone is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your Samsung Galaxy S® 4 mini is connected to the Sprint network using Sprint Zone.
If your Samsung Galaxy S 4 mini still can't connect to data, troubleshoot data connectivity.
Do you see an error message that says the media file is too large?
Try reducing the size of the file with a compatible editing program available in Google Play Store™.
You can also try to send the file via email. Email providers usually have a higher file size limit.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy S 4 mini to the Sprint network.
Note: To optimize device performance, be sure your Samsung Galaxy S 4 mini is running the most recent device software. Check for software updates.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.