Tips

Troubleshoot issues related to multimedia messages (MMS) on your Samsung M400

Last Updated: May 16, 2014

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your device is unable to:
  • Send or receive multimedia messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Samsung M400™ is connected to the Sprint network using the web browser.

    Be sure mobile data is enabled and functioning for multimedia messages to work properly.

    1. From the home screen, press the Center key.
    2. Scroll to Web and press the Center key.
    3. Try to browse to a web page.
    4. If the data connection fails, update the profile.
    5. Test your device to see if the issue is resolved.

    If your Samsung M400 still can't connect to data, troubleshoot data connectivity.

  2. Perform a soft reset.

    A soft reset reconnects your Samsung M400 to the Sprint network.

    1. Press and hold the Power key to turn your Samsung M400 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung M400 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung M400 is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care for more help.

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