Last Updated: May 16, 2014
This article helps troubleshoot sending or receiving multimedia messages.
You may have this issue if your device is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Sonim XP Strike is connected to the Sprint network using the web browser.
Be sure mobile data is enabled and functioning for multimedia messages to work properly.
If your Sonim XP Strike still can't connect to data, troubleshoot data connectivity.
Perform a soft reset.
A soft reset reconnects your Sonim XP Strike to the Sprint network.
Note: To optimize device performance, be sure your Sonim XP Strike is running the most recent device software. Check for software updates.
If you're still having issues, contact Sprint Customer Care for more help.