Tips

Troubleshoot issues related to multimedia messages (MMS) on your Sonim XP Strike IS

Last Updated: Nov 15, 2013

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your device is unable to:

  • Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Sonim XP Strike IS is connected to the Sprint network using the web browser.

    Be sure mobile data is enabled and functioning for multimedia messages to work properly.

    1. From the home screen, press the Menu/OK key.
    2. Scroll to Browser and press Select.
    3. Try to browse to a web page.
    4. If the data connection fails, update the profile.
    5. Test your device to see if the issue is resolved.

    If your Sonim XP Strike IS still can't connect to data, troubleshoot data connectivity.

  2. Perform a soft reset.

    A soft reset reconnects your Sonim XP Strike IS to the Sprint network.

    1. Press and hold the End Call / Power key to turn your Sonim XP Strike IS off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the End Call / Power key to turn your Sonim XP Strike IS back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Sonim XP Strike IS is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care for more help.

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