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Troubleshoot issues related to text messaging on your Apple iPhone 5

Last Updated: May 16, 2014

This article helps troubleshoot text messaging issues on your Apple iPhone 5.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Apple iPhone 5 is connected to the Sprint network.

    Be sure your Apple iPhone 5 is connected to the Sprint voice network to send or receive text messages.

    1. Place a phone call.
    2. If the phone call fails, update the profile.
    3. Test your device to see if the issue is resolved.
  2. Disable iMessage and then verify Send as SMS is On.

    1. From the home screen, tap Settings.
    2. Tap Messages.
    3. Drag the iMessage switch left to disable iMessage.
    4. Drag the Send as SMS switch to the right to enable Send as SMS.
    5. Test your device to see if the issue is resolved.
    6. Switch back to Enable iMessage.
    7. Test your device to see if the issue is resolved.
  3. Perform a soft reset.

    A soft reset reconnects your Apple iPhone 5 to the Sprint network.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 5 restarts.
    4. Test your device to see if the issue is resolved.
  4. Have you ever been able to send or receive a text message on your Apple iPhone 5?

    If your Apple iPhone 5 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Apple iPhone 5 is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Apple iPhone 5 or contact Sprint Customer Care for more help.

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