Last Updated: Mar 26, 2015
This article helps troubleshoot text messaging issues on your Apple iPhone 5.
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Apple iPhone 5 is connected to the Sprint network.
Be sure your Apple iPhone 5 is connected to the Sprint voice network to send or receive text messages.
Disable iMessage and then verify Send as SMS is On.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Have you ever been able to send or receive a text message on your Apple iPhone 5?
If your Apple iPhone 5 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Apple iPhone 5 is running the most recent device software. Check for software updates.