Last Updated: Aug 22, 2014
This article helps troubleshoot text messaging issues on your BlackBerry Q10.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your BlackBerry Q10 is connected to the Sprint voice network.
Be sure your BlackBerry Q10 is connected to the Sprint voice network to send or receive text messages by making a test call.
Update the Data Profile and Network PRL.
Perform a soft reset.
A soft reset reconnects your BlackBerry Q10 to the Sprint network.
Have you ever been able to send or receive a text message on your BlackBerry Q10?
If your BlackBerry Q10 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the BlackBerry Q10.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Your SMS service is no longer registered with Apple's iMessage service.
Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.