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Troubleshoot issues related to text messaging on your HTC 8XT

Last Updated: May 16, 2014

This article helps troubleshoot text messaging issues on your HTC 8XT.

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

 

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Enable mobile data.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap cellular.
    4. Tap Data connection.
    5. To enable mobile data, tap on.
    6. You've now enabled mobile data.
  2. Update the network profile.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap network profile update.
    4. Tap update profile.
    5. Your phone automatically updates and configures the network profile.
    6. After it completes, tap done.
    7. You've now updated the network profile.
  3. Perform a soft reset.

    A soft reset reconnects your HTC 8XT to the Sprint network.

    1. Press and hold the Power/Lock key until your HTC 8XT turns off.
    2. Your phone restarts.
    3. After it restarts, test your phone to see if the issue is resolved.
  4. Have you ever been able to send or receive a text message on your HTC 8XT?

    If your HTC 8XT is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize phone performance, be sure your HTC 8XT is running the most recent phone software. Check for software updates.

If you're still having issues, please try our community pages for the HTC 8XT or contact Sprint Customer Care for more help.

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