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Troubleshoot issues related to text messaging on your HTC Hero with Google

Last Updated: Nov 15, 2013

This article helps troubleshoot text messaging issues on your HTC Hero with Google.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your HTC Hero™ with Google™ is connected to the Sprint network using Sprint Zone.

    Be sure your HTC Hero with Google is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Tap Help.
    3. Tap I Need Help.
    4. This automatically checks the voice and data connections.
    5. If either connection fails, tap Update Profile.
    6. Test your device to see if the issue is resolved.
  2. Perform a soft reset.

    A soft reset reconnects your HTC Hero with Google to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your HTC Hero with Google off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your HTC Hero with Google back on.
    4. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your HTC Hero with Google?

    If your HTC Hero with Google is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your HTC Hero with Google is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the HTC Hero with Google or contact Sprint Customer Care for more help.

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