Last Updated: May 16, 2014
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your HTC Hero™ with Google™ is connected to the Sprint network using Sprint Zone.
Be sure your HTC Hero with Google is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your HTC Hero with Google to the Sprint network.
Have you ever been able to send or receive a text message on your HTC Hero with Google?
If your HTC Hero with Google is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your HTC Hero with Google is running the most recent device software. Check for software updates.