Last Updated: Nov 19, 2014
This article helps troubleshoot text messaging issues on your HTC One max.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your HTC One® max is connected to the Sprint network using Sprint Zone.
Be sure your HTC One® max is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your HTC One max to the Sprint network.
Have you ever been able to send or receive a text message on your HTC One max?If your HTC One max is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Have you moved to the HTC One max from an iPhone?
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the HTC One max.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Note: To optimize device performance, be sure your HTC One max is running the most recent device software. Check for software updates.