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Troubleshoot issues related to text messaging on your Kyocera Hydro Edge

Last Updated: Nov 15, 2013

This article helps troubleshoot text messaging issues on your Kyocera Hydro Edge.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Kyocera Hydro Edge™ is connected to the Sprint network using Sprint Zone.

    Be sure your Kyocera Hydro Edge is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Scroll to and tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Voice Network.
    5. Your voice connection status displays.
    6. Tap Network PRL.
    7. After the PRL update is complete, tap OK.
    8. Test your device to see if the issue is resolved.
  2. Perform a soft reset.

    A soft reset reconnects your Kyocera Hydro Edge to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your Kyocera Hydro Edge off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Kyocera Hydro Edge back on.
    4. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your Kyocera Hydro Edge?

    If your Kyocera Hydro Edge is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Kyocera Hydro Edge is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Kyocera Hydro Edge or contact Sprint Customer Care for more help.

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