Last Updated: Nov 19, 2014
This article helps troubleshoot text messaging issues on your Kyocera Hydro VIBE.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Kyocera Hydro VIBE is connected to the Sprint network using Sprint Zone.
Be sure your Kyocera Hydro VIBE is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your Kyocera Hydro VIBE to the Sprint network.
Have you ever been able to send or receive a text message on your Kyocera Hydro VIBE?
If your Kyocera Hydro VIBE is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Kyocera Hydro VIBE.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Your SMS service is no longer registered with Apple's iMessage service.
Note: To optimize device performance, be sure your Kyocera Hydro VIBE is running the most recent device software. Check for software updates.