Tips

Troubleshoot issues related to text messaging on your Kyocera Hydro VIBE

Last Updated: Nov 19, 2014

This article helps troubleshoot text messaging issues on your Kyocera Hydro VIBE.

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. Press and hold the Power key.
    2. If Airplane mode is ON displays, tap Airplane mode.
  2. Verify your Kyocera Hydro VIBE is connected to the Sprint network using Sprint Zone.

    Be sure your Kyocera Hydro VIBE is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  3. Perform a soft reset.

    A soft reset reconnects your Kyocera Hydro VIBE to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  4. Have you ever been able to send or receive a text message on your Kyocera Hydro VIBE?

    If your Kyocera Hydro VIBE is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

  5. Have you moved to the Kyocera Hydro VIBE from an iPhone?

    Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Kyocera Hydro VIBE.

    To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

    1. Go to the Apple support webpage at Supportprofile.apple.com.
    2. Log in with your Apple ID.
    3. Under My Products, click on Edit Products.
      • If no products are registered, skip the following steps.
    4. Click on the X to the right of the iPhone.
    5. Click Unregister.

    Your SMS service is no longer registered with Apple's iMessage service.

Note: To optimize device performance, be sure your Kyocera Hydro VIBE is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Kyocera Hydro VIBE or contact Sprint Customer Care for more help.

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