Last Updated: Nov 15, 2013
This article helps troubleshoot text messaging issues on your LG Viper 4G LTE.
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your LG Viper™ 4G LTE is connected to the Sprint network using Sprint Zone.
Be sure your LG Viper 4G LTE is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your LG Viper 4G LTE to the Sprint network.
Have you ever been able to send or receive a text message on your LG Viper 4G LTE?
If your LG Viper 4G LTE is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your LG Viper 4G LTE is running the most recent device software. Check for software updates.