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Troubleshoot issues related to text messaging on your Motorola Admiral

Last Updated: May 16, 2014

This article helps troubleshoot text messaging issues on your Motorola Admiral.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Motorola Admiral™ is connected to the Sprint network using Sprint Zone.

    Be sure your Motorola Admiral is connected to the Sprint voice network to send or receive text messages.

    1. From the home screen, tap the Launcher icon.
    2. Scroll to and tap Sprint Zone.
    3. Tap Help.
    4. Tap I Need Help.
    5. This automatically checks the voice and data connections.
    6. If the voice connection fails, tap Update Profile.
    7. Test your device to see if the issue is resolved.
  2. Perform a soft reset.

    A soft reset reconnects your Motorola Admiral to the Sprint network.

    1. Press and hold the Power key and tap Power off to turn your Motorola Admiral off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your Motorola Admiral back on.
    4. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your Motorola Admiral?

    If your Motorola Admiral is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Motorola Admiral is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola Admiral or contact Sprint Customer Care for more help.

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