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Troubleshoot issues related to text messaging on your Motorola Photon Q 4G LTE

Last Updated: Nov 15, 2013

This article helps troubleshoot text messaging issues on your Motorola Photon Q 4G LTE.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Motorola Photon™ Q 4G LTE is connected to the Sprint network using Sprint Zone.

    Be sure your Motorola Photon Q 4G LTE is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Scroll to and tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Voice Network.
    5. Your voice connection status displays.
    6. Tap Network PRL.
    7. After the PRL update is complete, tap OK.
    8. Test your device to see if the issue is resolved.
  2. Perform a soft reset.

    A soft reset reconnects your Motorola Photon Q 4G LTE to the Sprint network.

    1. Press and hold the Power key and the Volume Down key for 10 seconds to turn off your Motorola Photon Q 4G LTE.
    2. Press and hold the Power key to turn your Motorola Photon Q 4G LTE back on.
    3. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your Motorola Photon Q 4G LTE?

    If your Motorola Photon Q 4G LTE is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Motorola Photon Q 4G LTE is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola Photon Q 4G LTE or contact Sprint Customer Care for more help.

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