Last Updated: Dec 20, 2014
This article helps troubleshoot text messaging issues on your Samsung ATIV S Neo.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Enable mobile data.
Update the network profile.
Perform a soft reset.
A soft reset reconnects your Samsung ATIV S Neo to the Sprint network.
Have you ever been able to send or receive a text message on your Samsung ATIV S Neo?
If your Samsung ATIV S Neo is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.