Last Updated: Nov 12, 2014
This article helps troubleshoot text messaging issues on your Samsung Galaxy Mega.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Samsung Galaxy Mega™ is connected to the Sprint network using Sprint Zone.
Be sure your Samsung Galaxy Mega is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy Mega to the Sprint network.
Have you ever been able to send or receive a text message on your Samsung Galaxy Mega?
If your Samsung Galaxy Mega is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Have you moved to the Samsung Galaxy Mega from an iPhone?
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Samsung Galaxy Mega.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Your SMS service is no longer registered with Apple's iMessage service.
Note: To optimize device performance, be sure your Samsung Galaxy Mega is running the most recent device software. Check for software updates.