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Troubleshoot issues related to text messaging on your Samsung Galaxy Mega

Last Updated: Jul 04, 2014

This article helps troubleshoot text messaging issues on your Samsung Galaxy Mega.

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Samsung Galaxy Mega™ is connected to the Sprint network using Sprint Zone.

    Be sure your Samsung Galaxy Mega is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Tap My Device.
    3. Tap Dashboard.
    4. Scroll to and tap Voice Network.
    5. Your voice connection status displays.
    6. Tap Network PRL.
    7. After the PRL update is complete, tap OK.
  2. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy Mega to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  3. Have you ever been able to send or receive a text message on your Samsung Galaxy Mega?

    If your Samsung Galaxy Mega is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

  4. Have you moved to the Samsung Galaxy Mega from an iPhone?

    Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Samsung Galaxy Mega.

    To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

    1. Go to the Apple support webpage at Supportprofile.apple.com.
    2. Log in with your Apple ID.
    3. Under My Products, click on Edit Products.
      • If no products are registered, skip the following steps.
    4. Click on the X to the right of the iPhone.
    5. Click Unregister.

    Your SMS service is no longer registered with Apple's iMessage service.

Note: To optimize device performance, be sure your Samsung Galaxy Mega is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy Mega or contact Sprint Customer Care for more help.


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