Last Updated: Nov 19, 2014
This article helps troubleshoot text messaging issues on your Samsung Galaxy Note II.
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Samsung Galaxy Note® II is connected to the Sprint network using Sprint Zone.
Be sure your Samsung Galaxy Note II is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy Note II to the Sprint network.
Have you ever been able to send or receive a text message on your Samsung Galaxy Note II?
If your Samsung Galaxy Note II is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Samsung Galaxy Note II is running the most recent device software. Check for software updates.