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Troubleshoot issues related to text messaging on your Samsung Galaxy S II

Last Updated: May 16, 2014

This article helps troubleshoot text messaging issues on your Samsung Galaxy S II.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Samsung Galaxy S® II is connected to the Sprint network using Sprint Zone.

    Be sure your Samsung Galaxy S II is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Tap Help.
    3. Tap I Need Help.
    4. This automatically checks the voice and data connections.
    5. Tap Update Profile.
    6. Test your device to see if the issue is resolved.
  2. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy S II to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S II off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung Galaxy S II back on.
    4. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your Samsung Galaxy S II?

    If your Samsung Galaxy S II is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Samsung Galaxy S II is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Galaxy S II or contact Sprint Customer Care for more help.

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