Last Updated: Nov 19, 2014
This article helps troubleshoot text messaging issues on your Sprint Vital.
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Sprint Vital™ is connected to the Sprint network using Sprint Zone.
Be sure your Sprint Vital is connected to the Sprint voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your Sprint Vital to the Sprint network.
Have you ever been able to send or receive a text message on your Sprint Vital?
If your Sprint Vital is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Sprint Vital is running the most recent device software. Check for software updates.