Last Updated: Aug 05, 2014
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset reconnects your Sprint WeGo™ to the Sprint network.
Have you ever been able to send or receive a text message on your Sprint WeGo?
If your Sprint WeGo is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Sprint WeGo.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Your SMS service is no longer registered with Apple's iMessage service.
Note: To optimize device performance, be sure your Sprint WeGo is running the most recent device software. Check for software updates.