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Troubleshoot shortened battery life on your BlackBerry Bold 9930

Last Updated: Nov 15, 2013

This article helps you troubleshoot battery life issues on your BlackBerry Bold 9930.

You may have battery issues if:

  • Your BlackBerry® Bold™ 9930 consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. Change the power settings.

    You can improve battery life by adjusting the power settings on your phone.

  2. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  3. Verify that your BlackBerry Bold 9930 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

  4. Safely remove your SD card.

    1. From the home screen, swipe up to open the All tray.
    2. Scroll to and tap Options.
    3. Tap Storage.
    4. Scroll to and tap Storage.
    5. Press the Menu key.
    6. Scroll to and tap Safely Remove Media Card.
    7. Remove your SD card.
  5. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger and see if the charging icon displays. 

If you still have a battery issue, try our community pages for the BlackBerry Bold 9930, review these FAQs, or make an appointment at a convenient Sprint Repair center.

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